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Samtati BV

General and privacy conditions

General terms and conditions - Samtati BV

General

  • The personal data requested through the website are strictly confidential and are handled in accordance with the Act of 8 December 1992 on the protection of privacy.
  • Your personal data are only used to keep you informed about our activities and to provide the best possible service.
  • Samtati BV only provides services to those individuals and organisations who give their official address details. 
  • These general terms and conditions may be changed at any time without prior notice.
  • All participation in an activity of Samtati BV is voluntary. Participants are responsible for themselves and for every action they take during the activity.
  • Samtati BV is not responsible for any accidents or personal side effects experienced by participants during an individual session, group activities or any other activity of whatever nature.
  • Samtati BV does not carry out any medical procedures and therefore accepts no medical responsibility. Participants remain responsible for their own psychological, emotional and physical wellbeing at all times. If in doubt, it is best to consult a doctor.
  • Samtati BV is not responsible for the loss and/or theft of participants' belongings.
  • Samtati BV reserves the right to make atmospheric audio and visual recordings of its activities and to use them for publicity purposes. Taking part in the activities of Samtati BV automatically implies consent to the publication of these photos or videos. If this does not suit you, please do not register. 
  • Given the nature of the work, Samtati BV chooses not to allow smoking, alcohol or drug use.

Terms for individual coaching - in person

  • All individual coaching sessions are by appointment.
  • An individual appointment is best made by e-mail or by phone.
  • Need to reschedule or cancel an appointment? Please do so as soon as possible, so that your place can still be offered to someone else. Rescheduling or cancelling an appointment less than 24 hours in advance is difficult. In that case, the full amount of the session will be charged.
  • Not turning up for an appointment without letting us know? That is very unfortunate, and the place can no longer be offered to someone else. In that case, the full amount will be charged.
  • Individual coaching is paid in cash.
  • Invoices must be requested when booking or at the time of the individual coaching session. No invoices are issued afterwards. 

Terms for individual coaching - online consultation

  • All online consultations are by appointment and take place via Zoom, Skype or Google Meet.
  • An online consultation is best arranged by e-mail or by phone.
  • The fee for online consultations is transferred in advance. The consultation can only take place once the amount has been received in the account of Samtati BV. 
  • Need to reschedule or cancel an appointment? Please do so as soon as possible, so that your place can still be offered to someone else. Rescheduling or cancelling an appointment less than 24 hours in advance is difficult. In that case, the full amount of the session will be charged. The amount will not be refunded.
  • Not turning up for an appointment without letting us know? That is very unfortunate, and the place can no longer be offered to someone else. In that case, the full amount will be charged. The amount transferred will not be refunded.
  • Invoices must be requested when booking or at the time of the online consultation. No invoices are issued afterwards. 

Terms for webinars

  • Webinars are booked through the website.
  • You will only receive access to the webinar once payment has been made.
  • Not attending the webinar does not entitle you to a refund. 
  • Invoices must be requested when booking. No invoices are issued afterwards. 

Terms for online courses

  • You buy or start an online course through the website. To do so, you need a profile on the website.
  • You pay for a paid course in advance through the website's payment platform. As soon as the payment has been made, you have immediate access through your profile.
  • An online course is digital content that you can use straight away. When you buy it, you therefore expressly request immediate access and confirm that you thereby lose your 14-day right of withdrawal (Article VI.53, 13° of the Belgian Code of Economic Law). A purchased course is therefore not refunded. If technical problems prevent you from following the course, please get in touch via [email protected]: we will then look for a solution together.
  • You have access to the course for as long as it is offered on the website.
  • Your access is personal. You do not share your login details, the lessons, videos or downloads with others, and you do not distribute, sell or publish them. The content of the courses is protected by copyright and remains the property of Samtati BV.
  • An online course is not therapy and does not replace medical or psychological support. What is stated above under ‘General’ also applies to the online courses.
  • If you would like an invoice in the name of your business, please request it when you make your purchase. No invoices are issued afterwards.

Terms for individual participation in workshops, talks, in-service training, programmes, study days, constellations, seminars and other activities

  • You register in advance for all activities, unless stated otherwise.
  • Registration takes place through the website.
  • Payment is made in advance through the website's payment platform. Your place is only reserved once payment has been made. The date of payment always determines the order of registration.
  • If you have not yet paid by the start of the course, you are not registered.
  • If the activity is fully booked, there is a waiting list to fill any cancellations.
  • If Samtati BV cancels an activity, the registration fee will be refunded in full. Samtati BV cannot be held liable for any other costs.
  • If you wish to cancel an activity yourself, please do so in writing (by e-mail or letter). The postmark or e-mail date counts as the date of cancellation.
  • If you cancel up to 14 days before the start, you pay 20% administration costs, with a minimum of € 65.
  • If you cancel later or do not let us know, the full amount remains payable. The amount transferred will not be refunded.
  • If, when cancelling, you can find a replacement before the activity begins, you pay no costs.
  • Not paying before the start of the activity does not count as a cancellation. The full amount will be charged.
  • If you stop taking part during the course of an activity, the full amount remains payable. No partial or full refund is possible.
  • Please arrive on time! In energy work, we work with very subtle energies. Someone who arrives late can  disturb this. That is why we allow time for welcome and arrival before we really begin. Because of the nature of this work, the doors close when the activity starts.
  • Some activities consist of several modules. The modules cannot be moved to another date. Each module must be followed in its entirety and in the correct order. If, for whatever reason, you are unable to attend the first or the second day, the amount paid will not be refunded.
  • A few days before the event, you will receive a confirmation e-mail with all the practical details (location, times,  what to bring, …).

Terms for gift cards

  • You buy a gift card through the website and pay for it in advance through the website's payment platform. After payment, you receive the card by e-mail. If you wish, the recipient can also receive it by e-mail, on the day you choose.
  • The card is valid for two years from the date of purchase. The expiry date is shown on the card. If there is still a balance on the card one month before that date, you will receive a reminder by e-mail.
  • The card is a credit in euros. You can use it for any activity, consultation or online course of Samtati BV, including for something other than the gift shown on the card.
  • You can use the card all at once or in parts. If what you choose costs more, you pay the difference. If it costs less, the remaining balance stays on the card.
  • For a consultation, you pass on the card's code when you make the appointment. The amount is then deducted from the card.
  • Whatever you book with the card is subject to the terms of that activity (see above). If an activity you paid for with the card is refunded, the part paid with the card is returned to the card.
  • A card that has not yet been used can be refunded to the buyer within 14 days of purchase: to request this, send an e-mail to [email protected]. After that, a card cannot be exchanged for cash.
  • Anyone who has the code can use the card, so please keep the code safe. Samtati BV is not responsible for a card that is lost or used by someone else. If you notice anything unusual, send an e-mail straight away: we will then look together at what is possible.
  • If you would like an invoice in the name of a business or school, please request it when you make your purchase. No invoices are issued afterwards.

Payment

  • All invoices must be paid no later than fourteen days after the assignment has been carried out.
  • If invoices remain unpaid fourteen days after the due date, the amount owed will be increased by 12 per cent, with a minimum of 60 euros, as contractual compensation, without any formal notice being required.
  • Complaints concerning invoices must be submitted to Samtati BV immediately in writing and subsequently by registered letter within 8 days of receipt of the invoice concerned.
  • Complaints concerning the assignment carried out must be submitted immediately in writing and subsequently by registered letter to BV within 8 days of the assignment concerned having been carried out.
  • Invoices are payable in Duffel.
  • In the event of a dispute of any kind in which Samtati BV is summoned, only the courts of the judicial district of Mechelen shall have jurisdiction.

Terms for an invitation

  • Bookings are always made in writing by signing and returning the cooperation agreement/quotation.
  • Samtati BV will carry out the assignments entrusted to it to the best of its ability. However, all assignments entrusted to it are to be understood as obligations of means and not as obligations of result.
  • In carrying out the assignments entrusted to it, Samtati BV undertakes to observe complete professional discretion.
  • If the client does not meet the conditions of the cooperation agreement (room, number of participants, materials, cleanliness, etc…), Samtati BV reserves the right not to provide the facilitation, without loss of fee.
  • Cancellations must be made in writing.
  • For cancellations made more than four weeks before the assignment, € 180 administration costs will be charged.
  • For cancellations made less than four weeks before the assignment, 75% of the contract amount will be charged.
  • For cancellations made within 7 days before the assignment is to be carried out, the full fee will be charged.
  • The postmark or e-mail date counts as the date of cancellation.
  • If the programme is discontinued while it is under way, the full amount remains payable by the client. No partial or full refund is possible.
  • If the planned programme cannot go ahead for reasons beyond the control of Samtati BV (including weather conditions, force majeure, accidents, illness …), Samtati BV will agree on a new date in consultation with the client, or the assignment will be cancelled at no cost.

Terms and conditions last updated: 28 September 2026

Privacy policy

How do we obtain your data?

  • Samtati BV only collects personal data that you have provided to us yourself, by subscribing to our newsletter, when requesting information, on information lists at fairs and other public events, webinars, our e-zine, or by taking part in one of our activities.
  • We process the data collected within Belgium, and they are therefore subject to European legislation. Your personal data are protected in accordance with this legislation.

Storing and using your personal data

  • Samtati BV only uses the data you provide directly to us in order to contact you, to draw up quotations and invoices, and to offer updates and marketing. Your data are only used for the service you have requested and for the services for which you have given your consent.
  • We also keep a record of what you have given your consent for.
  • If you follow an online course, we keep track of which lessons you have completed, so that you can carry on where you left off. These data are deleted when you delete your profile.
  • Your address details may only be shared with participants in the same activities, and only for practical purposes such as car sharing, peer supervision, …
  • Your contact details are never passed on to third parties.

Marketing automation platform

  • We use MailChimp as our marketing automation platform. By subscribing to a newsletter, you acknowledge that the data you provide will be transferred to MailChimp for processing in accordance with MailChimp's Privacy Policy and Terms.

How long newsletter data are kept

  • Your data are kept until you unsubscribe by clicking the ‘Unsubscribe’ link in the footer of any newsletter you receive from us, or by contacting us via [email protected]. We will treat your data with respect.

Keeping your data safe

  • To store your data safely, we use various security measures to protect your data properly against unauthorised access, use, loss or disclosure. We make sure we are protected against viruses, malware and hacking. We also keep an extra back-up. These measures are tested at regular intervals and adjusted where necessary. We only work with partners who also properly comply with the GDPR.

Deleting all your data

  • If you would like all your data to be deleted, please get in touch via [email protected]. Once we receive your request, we will delete all your data.

Privacy policy last updated: 28 September 2026

Cookie policy

We think it is very important that you know and understand which cookies we propose to use on this website. In this way, we aim to make the website more user-friendly.

Cookies that help the website work properly

In this category, the website uses cookies to store:

  • Your language preference
  • Login details

Below you will find a list of the cookies we use in this category and the purposes for which we use them:

  • Language (Functional)
  • Login details (Functional)

Cookies that measure how the website is used

To determine which parts of the website are of most interest to visitors, we continuously try to measure, partly with the help of third-party software, how many visitors come to the website and which content is viewed most. Cookies are used for this.

The information we collect in this way is used to produce statistics. These statistics give us insight into how often each web page is visited, where visitors spend most of their time, … This enables us to make the structure, navigation and content of the website as user-friendly as possible. We do not trace the statistics and other reports back to individuals.

In this category, the website uses cookies to store:

  • The number of visitors to each web page
  • The length of time each visitor spends on each web page
  • The order in which a visitor visits the various web pages
  • Demographic data such as age and gender
  • Geographical data such as language and location
  • Technological data such as the browser, operating system and network used
  • Mobile data such as the device used
  • Traffic sources

Below you will find a list of the cookies we use in this category and the purposes for which we use them:

  • Google Analytics (Statistics)

Other and unforeseen cookies

Because of the way the internet and websites work, we may not always have insight into the cookies placed by third parties via our website.

Below you will find a non-exhaustive list of cookies in this category and the purposes for which they are used:

  • FontAwesome (Functional)
  • JQuery (Functional)
  • PHP Session (Functional)

If you come across cookies on this website that fall into this category and that we have not mentioned above, please let us know. Or contact the third party directly and ask which cookies they placed, the reason for this, the lifespan of the cookie and how they have safeguarded your privacy.

Changes

We will need to update the statements above from time to time, for example because the website or the regulations on cookies change. We reserve the right to change the content of these statements and the cookies included in the lists at any time and without prior warning. You will always find the most recent version on this web page.

Cookie policy last updated: 28 August 2022